Customer Success · 7 apps

Apps customer teams build

Health scores, quarterly reviews, escalations and renewals. The work that decides whether a renewal is a conversation or a surprise.

customer-health.helix-app.ai
Customer health
4
Declining fast
1.9M
Contract value at risk
11
Renewing this quarter
62%
Interventions that recovered
A sketch of Customer health, not a screenshot. What you build will look like whatever you ask for.
Customer Success
Customer health
Customer health dashboard
qbr-prep.helix-app.ai
QBR prep
6
Reviews next month
4
Commitments overdue
18
Metrics assembled
3
Sections that moved
A sketch of QBR prep, not a screenshot. What you build will look like whatever you ask for.
Customer Success
QBR prep
QBR prep tool
escalations.helix-app.ai
Escalations
5
Open escalations
2
Updates overdue
3
Commitments due
4.2 days
Median to resolution
A sketch of Escalations, not a screenshot. What you build will look like whatever you ask for.
Customer Success
Escalations
Customer escalation tracker
renewals.helix-app.ai
Renewals
3
Past engagement date
4.1M
Renewing this quarter
108%
Net revenue retention
2
Committed but declining
Not started2
Halden Foods
410K · overdue 11 days
Kestrel Ltd
64K · engage in 88 days
Value review1
Northrise Group
240K · engage in 6 days
Proposal1
Vantor
135K · committed
Negotiation1
Brightsea
88K · likely
A sketch of Renewals, not a screenshot. What you build will look like whatever you ask for.
Customer Success
Renewals
Renewal tracker
portal.helix-app.ai
Customer portal
288 of 300
Seats in use
4
Open requests
14 Nov
Renewal date
2
Invitations pending
A sketch of Customer portal, not a screenshot. What you build will look like whatever you ask for.
Customer Success
Customer portal
B2B customer portal
support-performance.helix-app.ai
Support performance
1,842
Tickets this month
2.1h / 19h
Median response / resolve
41
CSAT responses, 8% rate
14%
Contacted twice
A sketch of Support performance, not a screenshot. What you build will look like whatever you ask for.
Customer Success
Support performance
Support performance dashboard
onboarding.helix-app.ai
Customer onboarding
14
In flight
3
Stalled over 14 days
62%
Of delay is customer-side
41 days
Median close to live
Kickoff3
Halden Foods
410K · closed 19 days ago, not started
Configuration5
Vantor
135K · 5 weeks in this stage
Fenwick
48K · on track
Data migration4
Northrise
240K · waiting on their export, 11 days
Training and live2
Brightsea
88K · live date 14 Oct
A sketch of Customer onboarding, not a screenshot. What you build will look like whatever you ask for.
Customer Success
Customer onboarding
Customer onboarding tracker

Customer health

QBR prep

Escalations

Renewals

Customer portal

Support performance

Customer onboarding

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